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PAUL BROOKMAN

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All reviews (4)

Review of the Trading 212, Cash ISA:

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No Support From Day One !

As advertised on MSE and Smart Money People I tried to open a Cash ISA with Trading 212 but ran into problems with my Transfer of funds. The support offered by Trading 212 was woefully inadequate. They stated that because I had downloaded the App earlier that I had made myself ineligible for the 5.07% bonus rate even though no identity checks or money was credited in. The chap simply disappeared from the Live Chat hence my Poor Service Rating. Reviewed on: 23rd April 2025

Reply from Trading 212 We regret to hear about your disappointment, Paul. Our Cash ISA bonus rate campaign is available only to new clients who meet all eligibility requirements within the given timeframe. This includes being a UK resident, opening and verifying a new Cash ISA account via an eligible affiliate link, and making the first deposit within 10 days of registration. If any of these steps is missed during the campaign period, the account will not qualify. We’ve found your case regarding the TrueLayer issue, and if the troubleshooting steps don’t resolve it, a screen recording will help us investigate further. On a side note, we’re sorry to hear about your experience with our support - it’s far from what we aim for. We’re reviewing your interactions with our AI assistant and team to understand where we can do better. If there’s anything else we can do to turn this around, we’d love to hear from you - feel free to update your review with any feedback. Response date: 24th April 2025

Review of the Atom Bank, Savings:

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Atom is a Great App Based Bank

I have been a customer of Atom since 2022 and found the service excellent from a clear and great App side. Reviewed on: 23rd April 2025

Review of the Nutmeg, Investments:

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Seamless Customer Experience

Seamless customer experience from using the Chase Application Reviewed on: 23rd March 2024

Review of the Nutmeg, Investments:

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Making Investments Easy

I decided to invest with Nutmeg via the Chase App, I did this so I can track my Investment in one place and this works so well. As a novice to investing I appreciate the clear and concise information regarding performance and risk. Great Service as a first time customer Reviewed on: 25th March 2023

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