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Mick Reay

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Review of the Ayom Debt Recovery, Debt collection:

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This company is a complete scam

AYOM collected a debt for me in November 2022. This should have been paid to me 13/2/23. Several people from AYOM have acknowledged this but no payment has been made. I have made numerous calls to AYOM all I have had from them is lies. I have sent them numerous emails to Customer Services, Finance, *** ***- MD, Customer Feedback. All have been ignored. I have followed their Complaints Procedure- ignored. They respond to negative reviews telling you to send information to their Customer Feedback email address. This is ignored and purely done to make as look as though they are going to do something. This is yet another lie. My recommendation is to find another way of collecting your debts as I believe AYOM is a rogue company. Whenever a negative review goes up on Trustpilot it is followed by a 5 star review. I wonder who could be adding those!!!! THIS COMPANY IS CURRENTLY 13TH OUT OF 13 IN TRUSTPILOT'S BEST DEBT COLLECTING COMPANY CATEGORY. THIS COMPANY IS CURRENTLY 14TH OUT OF 16 IN TRUSTPILOT'S BEST DEBT COLLECTION AGENCY CATEGORY. THAT SAYS IT ALL. Reviewed on: 30th March 2023

Reply from Ayom Debt Recovery Hi Mick. As per our original response to your Trustpilot review: Our Customer Service Manager has made attempts to contact you in the past week to resolve the matter but has been unable to reach you. We are eager to assist so please either respond to our Customer Service Manager directly by email or by calling us on 0333 355 7114. We can see as you stated above, we have made contact previously with you about your case and are happy to assist when convenient. While our Trustpilot reviews have nothing to do with your experience, we are very proud that we receive regular 5* reviews as we have done since the company started. We have a lot of success with many customers as evidenced by these reviews. Any rhetoric suggesting that these reviews are anything other than customers is hearsay. Kind regards, the AYOM team. Response date: 31st March 2023

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