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Sam Dearing

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Review of the The Co-operative Bank, Current Account:

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Still Does not reply to emails

I have been quite happy with the Co operative Bank, locally and general account operation. I received a letter from The Head of Customer Services, removing my overdraft service. I have emailed to Customer Service on multiple occasions. I have yet to get a reply from any of them. This lack of attention to customer queries and the common politeness of Customer Services gives me little confidence in the Management Control on the Head of Customer Services gives me little confidence in the Management. I emailed the Board directly but received no reply. 100% failure all round. Time for a complete review of the Management Ethic. I have not changed Banks because it is too complicated. Why does the Bank find it necessary to do automatic Credit Checks for every customer every year, despite the customers conduct with the Bank after 6 years exemplary conduct of the Account? Then a letter is sent by the Head of Customer Services, who has no telephone number, no email address, and no Mail Address. This person does not exist! I have a small CCJ from a company that was recently fined after admitting to forging documents and using other company details without permission, and using false names on communications. The Co operative bank do not seem in the slightest interested in facts. When the Judgement was received in contacted Experian that had dropped my Credit reference from 800 to 400, and explained the position, they were aware of this company and promptly increased my reference to 840 out of 1000, an increase. Co operative does NOT answer. Credibility does not seem to be a priority. Why when the rest of the operations is acceptable, slow but sure. Reviewed on: 31st August 2018

Review of the The Co-operative Bank, Current Account:

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Still notanswering emails, unacceptable in the electronic world

The Coop has not answered one mail. Pretty pathetic. I had a letter from the Head of Customer services. If any person in authority signs a letter to you, they must be accesible. This person apparently does not exist. She has no phone number, email or contact address. Responsible Officers of any compant, entity, etc, must be contactable. She cannot be contacted! Reviewed on: 22nd June 2018

Review of the The Co-operative Bank, Current Account:

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Doesn't reply to emails, Customer Services.

County Court Judgement for £175. Parking ticket from 2014, Judged by CC in 2017. Original ticket misdescribed car colour and Index number. All dealt with whilst I was out of the country for 3 months. I have provided evidence to Co-op. They recently cancelled my overdraft. I tried to appeal, but the person who signed the letter, Joanne Mayer, Head of Customer Contact, doesn't exist! No phone number, no email, cannot be contacted through Co-Op Customer Services. I recently wrote to the Coop board about this, 4 times! NO acknowledgement, well apart from automatic reply. The AGM was held recently, seems they were more interested in senior management and board, remuneration and bonuses. Very dissapointed, they are awarding huge salaries and bonuses, but cant be bothered to look at a shocking injustice. The company, MIL Collections, has gone round the cOuntry buying up old tickets for as little as £1.00, Rushing them to court, for a Judgement. This has forced a change in the Law in May, that oblidges them to prove contact with Owner of Vehicles. They were recently fined in court following admitting to Forging Original Ticket Issuers details. Giving letters and contacts with falce names. The Coop is assisting these, bottom feeders to claim false charges. NO one at the Coop Bank seems interested. Oh apartfrom Salaries and Bonuses. I thought they were the Peoples Bank, how stupid am I. Reviewed on: 2nd June 2018

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