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Romy Mokogwu

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Review of the Nationwide, Fixed Rate Mortgage:

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Friendly and helpful

Applied for our Nationwide mortgage by phone as an appointment was available faster than in branch and we couldn't apply online as the mortgage ends after age 65 for my husband. Fast, friendly process with email updates on progress. Application fee (but not valuation or survey fee) is refundable if purchase doesn't complete, unlike most banks. Also, liked that we could email, unlike HSBC who we always had to phone (very time-consuming). The only problems were with a last minute request for proof of savings when we'd earlier been told all necessary documents had been in received. Also, there was confusion over a 5K retainer based on our valuation. Fortunately all was resolved in time for exchange 6 weeks after our offer had been accepted. Completion (nearly 3 weeks after exchange) was problem-free. We moved our current account and savings to Nationwide soon after, making overpayments via online banking easy. Reviewed on: 29th August 2016

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