Bryan Wilson's community profile page

Write a review

Go to business site

Viewing profile for,

Bryan Wilson

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Metro Bank, Business Banking:

View on product page

Metro is everything that my old bank is not.

The traditional banks have lost the plot. While the service at the bank counter is still good, if you can be patient enough in a 15 minute queue, there is virtually no management for SME businesses. The Branch Business Managers have gone and are replaced by Chatbots or a wait of 4-5 weeks to speak to someone on Zoom and they have not heard of email as a method of communicating what you want, with the expectaiton of an answer or a call in a few days. However, when I email my allocated Manager at Metro, I get an immediate answer stating that I will get a response in x hours or a day or two.... and I get that answer and if I phone the direct dial number of my manager, she picks up the phone and addresse me by name, enquiring how she can help me. Connecting the customer database to the telephone systm so you know who is calling you is not rocket science, but like email, the old banks have never heard of it and dont, or cannot do it. Metro are winning thw banking wars in my view Reviewed on: 3rd April 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.