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Mark Wright

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Review of the Metro Bank, Business Banking:

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Inexplicably bad service

I thought Metro were great until inexplicably they started to demand huge amounts of information about my company and personal background. I run a small marketing business (turnover approx £200k) but they acted like I was a multimillion corporate. I provided everything they wanted, which took my accountant and I several weeks to produce during the very busy post-Covid recovery period. But they kept coming back for more, asking so many ridiculous questions and eventually I had to say I was too busy and couldn't provide everything unless they gave a valid reason. Then suddenly, with warning, they gave notice to close our account in 60 days. We appealed to them to reconsider but they refused so we had to find other banking arrangements. Reviewed on: 3rd April 2023

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