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Unhappy non-Kent Reliancer

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Review of the RCI Bank, Freedom Savings Account:

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A slip cost me £500!

I mistakenly picked add monthly interest rather than credit yearly on a 1-year Fixed Account. As I took some pension in the same tax year this meant I ended up paying 40% tax on my interest. RCI Bank did NOTHING to help and had NO sympathy (despite the fact I’d had accounts with them for over 4 years!) Also their ‘Freedom’ Account is NOT ‘instant access’. Make a withdrawal on a Saturday and you get the money on a Tuesday. With other banks (eg, Santander, Marcus) the money is transferred IMMEDIATELY (so it’s in your linked account when you log in after withdrawing it). Reviewed on: 25th October 2022

Review of the Kent Reliance, Savings:

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Poor Organisation

I applied for an Easy Access Savings Account and received an e-mail asking for proof of address which I sent the same day. Ten days later, having heard nothing, I called their Customer Services and, after a 20-minute wait, was told they were inundated with applications for the new account and I should hear in the next few days. Twelve days later I have heard nothing. An “enticing” Interest Rate is no good when an account cannot be opened... In the meantime I applied elsewhere and am now up and running... to Kent Reliance’s loss. Reviewed on: 13th June 2018

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