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Review of the Dreamsaver Wedding Insurance, Wedding insurance:

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Good, but not straightforard to claim

We took out this policy following a comparison website check and were largely happy with the product. The shop my wife bought her original wedding dress from went into liquidation and so we had to claim on the policy to get our money back. As can be expected, this was quite distressing and we expected it could be sorted out quickly through the insurance. However, when my wife rang the helpline to make a claim, she was originally dismissed and told that she could not make a claim unless she had evidence from the bank that the money could not be recovered by visa debit first. Now, I can understand that this is a financially beneficial way of doing things for the insurers as they would not need to pay out most of the time. However, it added delay and uncertainty to an already distressing situation, we had to wait longer, going through another process of trying to get our money back when we expected to be able to contact the insurers who would manage the claim for us. Having said this, it is not to say that the insurer would not have helped if we could not claim through Visa debit, but the added delay was not ideal. I can only comment on our experience dealing with them. Reviewed on: 31st August 2016

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