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Rachael

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Review of the Hastings Direct, Car insurance:

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Horrendous customer care

I have had the most terrible experience with Hastings direct. Following accepting a renewal quote, Hastings accidentally cancelled my policy leaving me with no insurance. I was told they were unable to rectify the problem despite taking whole responsibility for the error. They told me I would have to pay double the original renewal quote. After 5 days with no insurance and being told that it is illegal if I drive my car and that there is nothing they can do to rectify the mistake. I logged a complaint and after 5 days I am still without car insurance and I am yet to hear anything from the complaints team. The customer care is atrocious. By far the worst insurance company I have ever had to deal with. If you want a good quality insurance company with good customer care, do not insure with Hastings direct! Reviewed on: 21st June 2018

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