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Jamie

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Review of the Admiral, Car insurance:

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They don't give a sh*t about their customers

Avoid at all costs you will pay for a service you won't get - they don't give a sh*t about their customers. After another driver crashed and wrote off my car it took two years for my claim to be resolved. There was a serious lack of communication and care in their handling of my case. At one point they lost the information I provided and had to send it to them again - this alone delayed the process by months, I even had a scare letter from the 3rd party insurer. Any update was only provided after I rang them myself or through external sources such as their solicitors. I complained to Admiral numerous times but it made no difference. Having read other reviews I can see other people have had similar experiences. I have since left Admiral and switched to another company who has provided much cheaper insurance. Reviewed on: 17th May 2026

Review of the Zempler Bank, Business account:

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Unprofessional and time wasters - avoid at all costs

Rang them to start an application for a business account over the phone before receiving a link to a portal to log in with my surname and a password then upload ID to verify my account. I was unable to log in and after ringing I found out my surname had been misspelt by the guy I spoke to (even though it’s in my email address which he correctly spelt). This is something they should have corrected themselves but instead I had to send a letter with the correct spelling and ID which was supposed to be sorted in 10 working days instead of the initial 5. Had I been able to log in to the portal this could have been sorted before starting my job as a courier. 10 working days later I received no email so I had to ring during work hours only to be put on hold for a long time before being told there’d been no progress and to wait another 2 days. Over the next week I kept ringing only to keep going round in circles and when I asked if my letter had even been received they were unsure. My letter somehow turned up after I threatened to cancel my application and only then I was told they were behind schedule by a week due to people being off sick (why didn't they tell me this earlier? Phone calls could take up to 15 minutes!). I eventually cancelled my application and set up an account with another bank which got sorted in less than 24 hours. Due to their incompetence I have missed out on my first pay day and I may miss the next. This is by far the worst customer service I have ever had, there seems to be a lack of communication between their departments and some of their staff need to have a look at themselves. Disgusting company and undeserving of a single star. Reviewed on: 8th April 2023

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