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Anthony Williams

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Review of the Zempler Bank, Business account:

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Do not bank with them.

I am altering the Fanancial Conduct Authority about this bank. What ever you do not trust your money with this bank. They took 4 weeks to review the original documents and i had to email the rest because the files were two big. I have emailed them 3 times and had automated responses there times. They keep saying they have not had them, although the last update suggests they have not. I have made 14 calls. Some staff have said they have and managers have apparently escualated the situation. 4 weeks later you still get mixed messages and still no concrete communication on what is going on. It delayed the opening of the business. I had 3 separate messages to say the account is open for deposits. One company send £1762 because we thought it was open and no one can tell me even if they have received the money or what is happening with it. I am still waiting for a managers call back. I have a bank card with two pin numbers. Honestly the bank is a joke. Ready the Google reviews. They can not communicate with the documents department only email them and they do not reply. Save your mental health. I will be posting a youtube blog and putting the calls on social media soon. I have have made a subject access request for the FCA. Please do not waste your time. Your money will not be safe and the customer care is non existent. Reviewed on: 28th April 2023

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