I sent through numerous documents and had emails indicating that they have received emails indicating they have received them, it says 5 days to review but it takes over 4 weeks in reality. Not all documents have been reviewed to date. I have made numerous calls and numerous complaints. I have 3 texts says that account was open and it was not. I have had conflicting advice and still waiting for all the copies of my phone call recordings. I am not banking with them and closing the account. My main concern was that A payment was sent to that account and I requested it was sent back. Four days later I spoke to a manager Holly, who said that it had not been but would sort it out. 7 days later I spoke to her again and she insisted it had been sent back but would not produce evidence. The sender has not received the money back and yesterday I spoke to a manager called Adam who would not email the evidence and said he was going to post it but I am not going to hold my breath because I have not had any of the subject access requests for the calls as of yet. They said the payment was sent on the 2nd but CAMHS professionals have produced accounts that the payment was not sent and has never been sent. They continue to lie and give out false information. The payment was sent back according to them on the 2nd and it is now the 11th and payment has not been sent back to CAMHS professionals. It is for £1762.00 that has was in the account with CASH plus but gone astray.
It occurred on: 11/05/2023
This meant that Funds missing, false information, misinformation and stress from the bank.
Return the funds and I am making a complaint to the Financial Ombudsman.
Reviewed on: 11th May 2023
Conflicting adivce. Abysmal commmunication. Gross incompetence. They dont action anything they say. It is like time share of a brian cell. Do not trust this company. Look at the reviews. . I have reported to the FCA. They will be bankrupt soon because of how the operate. Do trust your money with them. They are incompetent from managers to customer care. The documents people needed be sacked because they are boynd treated. It is the most useless bank in the world. Not safe to be managing money
Reviewed on: 5th May 2023
