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Aleksandrs Kozlovskis

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Review of the Wave Community Bank, Loans:

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Personal approach to customers. Friendly and responsive staff.

Loan application was processed fast. Instead of being dependant just on credit reports, loan advisor contacted personally to clarify some details. Process from beginning to end took place online. Overall positive experience. Been in touch with staff regarding my payments not showing on App, again issue was dealt with quickly and instead of "We sorted this for you", I actually got full answer on why that happened, how it affects my account, what was done and how it will look going forward. And also, as mentioned, App is handy to track accounts from the phone with transparency. Would definitely recommend. Reviewed on: 9th May 2023

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