They happily take your money but if you dare to make a claim they ship you on to another organisation REACTIVE CLAIMS set up to blatantly stonewall you and fight every penny of any claim. They are absolute scam merchants in every sense.
In the summer of last year my wife and I booked our honeymoon (flights in and out of Scandinavia and hotels in various cities with train journeys between there selected cities).
I mistakenly used INSURE.COM as my insurance provider for this 2 week trip. 3 DAYS prior to our honeymoon I was hospitalised with an abscess and when I came out of hospital the wound required dressing every day for around a month, longer than the period of the planned honeymoon. Prior to hospitalisation we managed to cancel what we could. Hotels in 3 or the 4 cities we planned to visit, but the flights into Copenhagen and out of Bergan, the hotel in Copenhagen for 3 night and the train journeys between the 4 cities had already been paid for in advance and therefore none refundable. This a shortfall of around £1300 which I wrongly assumed that the insurance would cover!
I managed to obtain a statement from Ryanair saying our flights out to Copenhagen were not used and also from the hotel in Copenhagen saying that our booking though paid for was never used. A big thank you to these 2 organisations. But REACTIVE CLAIMS say they will not pay out because I cannot obtain a statement from the Scandinavian Rail Company or Norwegian Air to say that the pre-booked tickets were not used by someone else! Obviously we didn’t travel during this period of ill health and we don’t know anyone in Denmark, Sweden or Norway to give these tickets to.
My recommendation to anyone reading this is to use a known reputable insurance provider and certainly not these COWBOYS.
Reviewed on: 16th June 2023
