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Review of the Direct Line, Car Insurance:

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While my car was parked a truck hit it and damaged the bonnet and grill in June 2022. We had a witness to this and he took a photo off the truck, gave me his phone number etc. I went to police station reported it all. We called direct line they were brilliant at this time, but alas thats as far as it goes. 1.It was about 7/10 days in for repair, we never got a hired car as promised. 2. We paid £400 excess which we were told we would get back. 3. June 2023 we get our renewal quote it's went up by about 33%. 4. We called them and after getting bounced about different departments on the phone (just about 2hrs on phone) it's been put down as our fault. The guy thens says it's been a mistake and will chase up 3rd party to try and get our £400 back. 5. But we still have to pay 33% more just now. 6. Heard nothing more back from them. Reviewed on: 22nd June 2023

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