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Frederic Invent

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Review of the Halifax, Current account:

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A decent bank. Telephone service is poor.

I do telephone banking. It’s one cockup after another with Halifax Bank. I have to attend at the branch often to sort out problems, I don’t do online banking. I think their actions are a deliberate ploy to force me to change to IB. Reviewed on: 5th July 2023

Review of the AllClear, Travel insurance:

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Fantastic personal service with purchase. Terrible service with a claim.

I had been with AllClear for years and the service for purchase of Travel Insurance was exemplary on many occasions. The agents were always courteous and helpful. Unfortunately I had to make a claim in December 2022 for a medical emergency on a flight home from Europe. My experience with AllClear claims was shocking, extremely stressful and long drawn out. I had threatening letters from the hospital in Denmark on more than one occasion. I was passed from pillar to post on the phone for many hours. I talked to multiple different companies. One lady told me I was covered then another guy told me I wasn’t. Incredibly worrying and stressful when I in hospital in Denmark and when I finally got home. The claim started in December 2022 and was settled in June 2023 to their satisfaction but not to mine. They quibbled over tiny amounts of money. I’m still not happy but appear to be stuck with their silly, petty rules. AllClear is a disgrace to travel Indurance. Reviewed on: 5th July 2023

Reply from AllClear Hi Frederick I am very sorry your experience when making a claim. Please email [email protected] the details and your policy details, we can then look inti this further for you. Kind regards, Richard Response date: 17th July 2023

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