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Linda Laws

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Review of the ASDA Money, Pet Insurance:

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Appalling

Took well over a month for claim to be settled, Asda Pet Insurance had actually had our claim forms for two weeks before deciding they needed further info from the emergency vet and they sent us a "if info is not received within 30 days claim will be closed" extremely threatening but as they were not asking us to provide further info but actually a third party being the emergency vet why employ such a threatening tone, the emergency vet replied to them immediately so then Asda decided they needed further info again but from out own vet, again the same thirty days threatening email and again it was a third party they were contacting for further info, not us, I cannot understand why the claims handler upon reviewing our claim failed to see further info was required from TWO different sources and request ALL info at SAME time, this would certainly seem like common sense which is something quite clearly in very short supply at Asda Pet Insurance, I complained about this unnecessary delay in requesting information and received a very abrupt response basically saying I had no right to complain about the assessor asking for info from one source one day and another source the next day, they have also seen fit to deduct £146.00 from our claim stating it was over "the £100 emergency vet fee" this is despite our young dog being treated on Saturday night and being told by the vet that if he continued to be sick or worsen in anyway we had to take him back, he did continue to worsen overnight so we had to take him back the following day, being a Sunday, we were following medical advice yet Asda seem to think they know better, in summing up there is a good reason why they are cheap, they are neither competent nor in anyway bothered about even attempting to offer even a modicum of customer service, AVOID !!!!!!!! Reviewed on: 5th July 2023

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