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Kate Smith

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Review of the AA, Car insurance:

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Shockingly bad customer service ,would give zero stars if possible

Having been an AA customer for a number of years it is surprising to have had such a bad experience over the past 5 days. I changed my car so phoned to update my insurance. Having waited for 30 minutes my call was cut off. Waited another 30 minutes to get through. Was given 2 options one was to change existing policy and the other to take a new policy. The new policy gave no overlap cover so this wasn’t an option in case I was delayed picking my new car up. Not to worry, I was told I could proceed with an amendment to my current policy and then phone to get a new quote once I had the car if I wanted to as the amendment was nearly double the price of a new policy. If I did this there would be a £30 admin fee. That’s okay I thought as at least I knew I was covered. So following this advice I phoned this morning. Learning from my mistake I phoned at 8am- through immediately. However after a drawn out call involving a long period on hold I was told they couldn’t give me an amended quote. My only option was to cancel- with a few of £130+ or continue with the insurance which was nearly double the quote given last week. I feel completely ‘done over’ by The AA. At no point was I told I would in essence be stuck with a high cost insurance and at no stage told I would have to pay £130 to cancel my insurance. Having been a loyal customer for years of both insurance and roadside assistance I now know loyalty means absolutely nothing. If you want to be ripped off do go with The AA Car insurance as they do this rather well! Reviewed on: 10th July 2023

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