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Arron Ruston

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Review of the AA, Breakdown Cover:

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So disappointed with AA

So disappointed with AA. They used to be excellent. Now it seems they are just lecherous con artists. Context: I've used them many times and they were fantastic. However, the past few times AA have been terrible. I brought a £180 battery from their breakdown recovery because the mechanic said it was a battery issue and then it wasn't and i still had the same non-start issue. After addressing this to them, they said they would check with the mechanic and get back to me and never heard again. This battery stopped working 2 months later and was found to be faulty and i had to get them out to replace it. The breakdown yesterday/today i was told it was an immobiliser issue, which it wasn't, since the immobiliser was off. When I addressed this with the customer service, I got asked if i was a "mechanic". I called today to ask them for the recovery which I paid monthly for and i was told "we told you to take it to a mechanic". However, since i was on a 24-hour shift i was unable to, so they told me they wouldn't come again. I asked for recovery which was included in my package and was told i would be charged £100 pounds for a 3-mile journey to my mechanic. I emphasised that this was included in my package and they said because the car hadn't been moved, I would be charged. I grew frustrated at this point and expressed my dissatisfaction with AA, I was called a "rude" customer and this repair would be closed and I would receive no help for what I paid for. This experience has left me extremely dissatisfied with AA and i will be leaving immediately. Reviewed on: 20th July 2023

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