cider.rose.7's community profile page

Write a review

Viewing profile for,

cider.rose.7

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the One Call Insurance, Business Vehicle Insurance Broker:

View on product page

will not resolve problems

I had a policy auto renew for an annual fee and also direct debit. I did not want to renew my policy because it had increased by at least £200 so I took out an insurance policy with different company. OneCall had taken the annual fee from my PayPal account before the policy was due to renew. I made sure I cancelled the policy it the chat agent agreed that I should receive a full refund. This has not happened, I have received a letter saying that my refund is £zero. It is virtually impossible for me to contact One Call possibly because of the number of other customers queuing to chat. This is not good customer service, It is is fact no customer service and not what I signed up for. Under the sale of goods act I should receive a full refund because the service was not as sold and I cancelled on-line within 14 days, Please ask one call to contact me. Reviewed on: 27th July 2023

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.