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Fiona Black

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Review of the Sainsburys Bank, Car Insurance:

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Cancelling policy

Worst experience of my car insurance history. 49 calls to the number given and I was immediately cut off. One hold for over 1 hour. Spent a whole week trying to cancer. Eventually I Cancelled my direct debit then things began to move forward. After a bit of two and fro, logging a call back I was called immediately by an Extremely pleasant customer service agent. Policy now cancelled. Website and app all out of date and recorded Messages stating there is a high demand on a Monday……this is now Friday!!! I would avoid if you are trying to make changes that can’t be done on the app it’s a waste of your valuable time. Reviewed on: 28th July 2023

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