Smart Money People Logo
User profile avatar

Viewing profile for,

Jessica Arnold

1

Total reviews written

0

Helpful marks given to their reviews

6

Times reviews seen

All reviews (1)
Review of the Halifax, Home Insurance:
View on product page

Unfair and unacceptable customer care from Halifax Home Insurance - Do not use them!

1
I am not usually one to write reviews on companies unless they are acceptionally good or acceptionally bad.. unfortunately this is for the latter... If you expect to get a decent and fair settlement figure when going through a claims process do not go to Halifax for home insurance. Having lost my diamond from my engagement ring I am over 12 weeks into a dispute where they are only offering me just over half of what my ring is insured for. It is valued higher than what it’s insured for too, which makes the situation worse. They are still dragging out the process and saying they need more time. Not happy at all as all I want is a fair settlement figure for a very valuable and sentimental piece of jewellery. They are also holding my engagement ring band until the issue has been resolved. It is my property. Customer service and communication has been very poor. I have on several occasions asked for proof of valuation stating all information in relation to the valuation they have been supplied by Goldsmith’s Jewellers, this has never arrived. I have provided proof on two occasions from a diamond merchant that it’s impossible to come up with such a low figure - they have chosen to ignore this information provided. I could go on with this review but I think this says enough in itself. I hope people will think twice about using this insurance company. Reviewed on: 11th July 2018

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.

Collage of people