Recently opened a current account with RBS. Tried to transfer money from my savings account into my current account and my account was suspended hours later. Nobody can explain why it has been suspended. It is now going to take another 48 hours whilst they ‘investigate’.
The call centre are friendly but pretty useless, they won’t provide any further updates and apparently there is nobody else to talk to (apparently you cannot speak to the fraud team).
I now cannot access any money.
Useless. I’ll be changing back to my previous bank (HSBC), once I can actually access my money again.
If you want to keep your money locked up with absolutely no access, then I’d recommend otherwise they are pretty useless.
Reviewed on: 16th August 2023
