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Amber Gooderson

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Review of the Perfect Pet Insurance, Pet Insurance:

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Administrative enquiries, no claim made

I’ve thankfully not yet needed to make a claim, so I cannot provide any insight into the level of service/ease of making a claim. However, I’ve been in touch a few times to make some changes to my policy, such as updating address details, adding a pet to the policy and updating neutering status and the customer service have always been friendly and super helpful. The only thing I found an issue was the phone wait times, I’d maybe suggest having more advisors on the phone lines at any one time or hiring more advisors. I’d find a long wait time very stressful if I were waiting for advice on making a claim/hearing whether a claim would be covered. Reviewed on: 22nd August 2023

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