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Claire Thompson

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Review of the One Call Insurance, Car Insurance Broker:

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Appalling service

After a non fault accident my partner suffered appalling service from one call. Getting to speak to an agent was a nightmare and passed from department to department. Had to fight to get a hire car, gad to chase everything up, not supported at all. Told car written off; not offered to purchase it back then find it was sold. The cost of hire was more than double the settlement; the settlement again had to be negotiated up and also sent to ombudsman to increase - so no I’d not recommend Reviewed on: 30th August 2023

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