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Review of the Harpenden Building Society, Savings:

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In branch service review

Convenient, local situation. Opening hours reasonable. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your review. Jon Sweeting Commercial Manager Response date: 7th June 2024

Review of the Harpenden Building Society, Savings:

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In branch service review

Personal, friendly and very efficient service. Well done. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to reaad. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

Review of the Harpenden Building Society, Savings:

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In branch service review

The staff are always pleasant, deal with enquiries efficiently and make you feel important as a customer. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

Review of the Harpenden Building Society, Savings:

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In branch service review

Dealt with Vanessa at Tring branch who was extremely helpful, going out of her way to help me and sticking at it so my problem was solved and account opened. Very happy with the excellent and personal service. Thank you. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback. We will make sure that this is fed to Vanessa and her Line Manager. Jon Sweeting Commercial Manager Response date: 7th June 2024

Review of the Harpenden Building Society, Savings:

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In branch service review

Good are T&Cs, rules, product descriptions, many ways to send communications. Improvements to postal service form needed, your cheque design, to fix the position of some features, the hand-roof motif at top left, typeface of entries on cheque and blank or empty boxed, when improves are possible to apply. Reviewed on: 1st May 2024

Reply from Harpenden Building Society I'm glad your pleased with the Terms and Conditions, rules and product descriptions- we have worked hard to improve these recently, and we take on board your comments regarding the cheques and other items we could approve upon. We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 7th June 2024

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