Verified Member's community profile page

Write a review

Viewing profile for,

Verified Member

273

Total reviews written

Helpful marks given to their reviews

510

Times reviews seen

All reviews (273)

Review of the Harpenden Building Society, Savings:

View on product page

In branch service review

Get new bank account so your staff do not have to go to the post office to pay in cheques. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback- we are considering ways we can improve this for our colleagues, but finding a bank in close proximity to one of our branches is getting increasingly challenging! Jon Sweeting Commercial Manager Response date: 7th June 2024

Review of the Harpenden Building Society, Savings:

View on product page

In branch service review

Convenient. Friendly, helpful staff. Should advise customers when investing in an obsolete product - customer duty is FCA responsibility. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback, and quite a bit to unpick so i'll try and answer each point. 1. We are satisfied that our products provide good outcomes, fair value and assists customers in achieving their financial objectives. >99% of our savers receive better than the UK average savings rate. 2. The vast majority of our closed issue products are priced to match their open book equivalent. 3. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. 4. We have made the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 7th June 2024

Review of the Harpenden Building Society, Savings:

View on product page

In branch service review

Convenient, friendly and helpful staff. Customer duty must be improved if interest rates are unfavourable to customer on an old product the customer must be advised to invest in the new product. Reviewed on: 1st May 2024

Review of the Harpenden Building Society, Savings:

View on product page

In branch service review

It is a local, smaller branch with very friendly and helpful staff. Reviewed on: 1st May 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Response date: 7th June 2024

Review of the Harpenden Building Society, Savings:

View on product page

In branch service review

It has a branch in Leighton Buzzard. It opens on a Saturday morning. Interest rates are competitive. Don't like interest rates less than online only. Reviewed on: 1st May 2024

Reply from Harpenden Building Society Thank you for your feedback, it's appreciated. Online Only products are priced to reflect the restrictions applied to both applications and ongoing management of these products (for instance you could not go into Leighton branch on Saturday Morning to transact on an Online account). We have some competitive which can be applied for and managed through all channels, including a 2 Year Fixed Rate Bond. Please visit out website, give us a call or pop into the branch to find out more. Kind regards, Jon Sweeting Commercial Manager Response date: 7th June 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.