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Name: Tim Maclean

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Amateurish customer support, long waiting times and archaic web based utilities. AVOID

I'm currently on hold for 40 mins for the third time in as many days trying to sort out a simple fraud check for an invoice payment. I've been blocked out of my account for this period, and have been told 3 different stories, and that resolution would be happening. On each occasion the resolution hasn't happened. My patience has run out with Santander. Their mobile app and website is like something out of the noughties. Phone support is appalling with long waiting times and clueless staff. Avoid at all costs. Reviewed on: 6th September 2023