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Helen Stones Was Dennis

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Review of the Policy Expert, Car insurance:

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Very dissapointed and left out of pocket

After being insured for just 2 months and after them having all the information on my car (focus st) I was contacted by sure thing to say they had to cancel my policy but couldn't give me a proper reason just that the underwriters had changed their minds. They then said I still owed them £27 even tho my initial payment was £187 and I paid the next 2 payments. Totally unprofessional and I will be contacting the ombudsman to discuss the issues. Reviewed on: 2nd August 2018

Reply from Policy Expert Hi there, We're really sorry to hear about your experience and would like to apologise for any inconvenience caused. We would like to look into this matter further for you, could you please email [email protected] with your details and we will be happy to investigate? Many thanks, The Team at Sure Thing! Response date: 3rd August 2018

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