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Joan Mitchell

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Review of the Policy Expert, Home Insurance:

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Shocking company

Nearly 2 years after Storm Arwen our house is still not ready. Reason......Trinity Claims, which the actual insurance company, Policy Expert is just the selling arm of the company, is an incapable farce of a company. They are unable to organise a proper clean up, a cover on my house, plasterers that know to ventilate, delivered laundered clothing that had sat in a mouldy house for months, back to the same house without a roof and damp and mouldy, then refused to pay me for them as I didn't move them! They don't pay my rent on time, or my utitlies. The stress they have, and are still causing is immeasurable. Everything is a fight. And their 4 hour reply guarantee to messages on their portal (the quickest way to contact them......NOT!) is an absolute joke. I'm lucky if I get a responce in 4 days. My file handler has not spoken to me in over a year because I seem to have upset him. Just don't insure with them!!!!!! Reviewed on: 15th October 2023

Reply from Policy Expert Hello Joan, We appreciate you taking the time to leave us a review. We would be grateful for the opportunity to look into your comments further but unfortunately, we're unable to locate your policy via the details contained in your review. If you could please email us at [email protected], we'll pick this up right away. Thanks, Nisha Response date: 17th October 2023

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