My mum took out this policy to pay for her funeral and after more than 2 months, I still have no payment. Very stressful time not made any easier by RL asking for paperwork to be countersigned which I provided, I understand they need to be sure who they are paying. Then asked for more papers 3 weeks later not previously asked for. It seems like left hand doesn´t know what the right is doing. I have read the reviews and the 5 star ones are for ongoing policies. Just wait until you need to claim!!! It´s almost as is RL don´t have the funds to pay out!
Reviewed on: 6th November 2023
