I noticed on the day that my fixed term deposit matured that Allica were offering a higher rate to new depositors than I was being offered for extending the term of my existing investment. When I contacted them and asked them to honor the new rate on my funds, they refused telling me that I should have contacted them before the day of maturity, they also refused to allow me to withdraw my funds.. With all of the many other banks that I have dealt with the policy is to pass on any increase in rates during the period that reinvestment instructions have been given and maturity date, not so here. Consequently I am more than £150 out of pocket and looking forward to moving my money away from these thieves at the earliest opportunity.
Reviewed on: 3rd February 2024
I have transferred matured fixed rate ISA's to new providers on numerous occasions. From my past experience the new provider has requested funds from the existing provider ahead of the maturity date and the transfer has been completed on the day of maturity or on the next working day. However, Shawbrook Bank acknowledged the request had been received but chose to place my funds in an account earning 0.10% for 16 days until making the transfer. I feel that I was punished for withdrawing funds and will not use this bank again.
Reviewed on: 7th November 2023
