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Gerard Kelly

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Review of the Alpha Travel Insurance, Travel Insurance:

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DO NOT BUY BACK PACKING INSURANCE FROM THIS COMPANY

Bought 12 month backpacking insurance from this company. Unfortunately about 6 weeks into my trip I was informed that my mother had unexpectedly passed away in the UK. Obviously devastated I needed to return home quickly, I telephoned the emergency line and was informed that I should book a flight home asap and that it would be covered under the insurance, I went ahead and even found the bes/cheapest deal I could. I attended my mums funeral and submitted a claim. Instead in the UK for 4 weeks before continuing my backpacking trip. It took 6 weeks for them to come back to me to tell me my claim had been rejected, and they quoted a line in the small print which said - claims will it be paid out if a return flight when I initially took out the insurance was not booked !!! Who books a return journey 12 months in advance when going backpacking for 12 months. I would steer clear of this company as it seems when you need to claim for something as life changing as your mother dying they do not want to know. Also incredibly slow in dealing with any communications, they also lied when telling me I should book and pay for a return flight when I contacted them Reviewed on: 9th November 2023

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