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Vic Sarin

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Review of the Newbury Building Society, Savings:

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Just closed ALL of our accounts because os staff attitude.

The staff at Wokingham are awful. Their “customer care” skills are nonexistent. We were regularly made to feel uncomfortable and intimidated by the attitude, and lack of knowledge and ability. Not sure that they understand your systems. Training definitely required. Attitude is a problem. Reviewed on: 6th December 2023

Reply from Newbury Building Society Thank you for leaving feedback - we are sorry to hear that you have felt this in branch - please could you contact us so that the Area Manager can understand more about what has happened? marketing @newbury.co.uk Response date: 7th December 2023

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