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dave mason

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Review of the Policy Expert, Home Insurance:

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TAKEN MONEY WITHOUT CONSENT

TELEPHONED POLICY EXPERT A WEEK BEFORE MY RENEWAL AND EXPLAINED MY HUSBAND HAD A CCJ WOULD THIS MAKE A DIFFERENCE AND THEY SAID WE CANT RENEW ON THOSE TERMS, SO I ASKED THE POLICY TO BE LAPSED OFF AND THE LADY SAID OK. A WEEK LATER THEY TOOK MY MONEY OUT OF THE BANK EVEN THOUGH THEY WOULD NOT INSURE ME AND HAVING SENT THEM LETTERS AND SPOKE TO THEM ON LIVE CHAT HAVE STILL NOT GAVE ME MY MONEY BACK. SO BEWARE ONCE THEY HAVE GOT YOUR BANK DETAILS WILL TAKE YOUR MONEY AT RENEWAL EVEN THOUGH YOU HAVE ASKED THEM NOT TOO. Reviewed on: 20th December 2023

Reply from Policy Expert Hello Dave, Thanks for taking the time to leave us a review. At Policy Expert, we value feedback from our customers as we believe it is an integral way for us to improve our overall services. Since leaving your review, we have spoken about your experience and resolved this with you. If a 1-star rating is still reflective of your overall experience with us, then do let us know we are available at [email protected]. Thanks, Jessica Response date: 22nd December 2023

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