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Linton D

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Review of the Esure, Car Insurance:

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They've rid me of my consumer rights

Had a bump in a car park, was blatently the 3rd party's fault. They've ruled that it was my fault. I've been advised to contact the 3rd party team in order to dispute fault. It is impossible to contact them. Spend up to 5 hours in the call queue, only for the call to disconnect at a random point. I've been trying most days for weeks to get through to someone in addition to sending many, many emails to various addresses that I've been given and to which I get zero responses from any of them. No clear complaints procedure either. The 3rd party has had the scratch repaired on their low value car, I've lost my NCB and they've sent me a renewal quote for more than 3x what I paid last year. I've been rid of all my consumer rights including my right to appeal liability. I will be getting the FCA involved and suing. Absolutely disgusting way to treat a client. Reviewed on: 7th January 2024

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