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Review of the Esure, Car Insurance:

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Avoid like the Plague

Used to be okay in the past. I've used them for many years but now it's IMPOSSIBLE to deal with them. Their online portal promises easy claim submitting but after 3 days of trying I resorted to the phone & waited an hour to speak to someone. I had extra hire car cover but it was never forthcoming. Once submitted I tried online chat to get updates but had to wait at least 30mins each time for a response that gave me no info. Eventually I was told my car was written off but I'd have to speak to the engineers to get a value. After three days if phoning, negotiating tedious & annoying menus,waiting and getting cut off - I finally spoke to an engineer. He told me he couldn't deal with my type of claim but gave me a number he promised would get me straight through to the right dept with no wait. It turned out to be the General Esure switchboard! Cue more waiting and constant messages telling me how it'd be easier if I went online (it's not) and how my call is important to them (it's not). I finally spoke to an engineer who told me someone else was dealing with my claim and she'd get back to me. (She Hasn't). It's now 20 days since the accident. I have no car, no hire car, no idea of the settlement amount for my car and no more patience. What a shower of shite! I will NEVER use them again. Reviewed on: 8th January 2024

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