I paid monthly for my home insurance & when it was up for renewal I decided to pay it all in one go & did so over the phone, I then cancelled my monthly direct debit with them & went on holiday for 2 weeks. imagine my shock on returning to see 2 letters from them stating that they had cancelled my insurance as I still had 1 months outstanding payment on my DD-so I had been on holiday & my home wasn't even insured! I called them & they were awful, blaming me saying it was my fault etc then they informed me they would return my premium I Had just paid minus £44 for "admin", I kid you not! I argued with them & got nowhere so I sent a letter to their head office plus several emails, nothing, their customer service is absolutely appalling! I dread to think what would have happened had I needed to make a claim with them as they really don't care about their customers, I would never use them again, they are the worse in the business
Reviewed on: 13th January 2024
