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Patricia M

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Review of the Triodos Bank, Current Account:

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The best financial decision I've made!

I was deeply troubled when I began to research the ethics of my previous bank so I went on a mission. I found, from all of the contenders, the values of Triodos aligned with mine the most and so I switched. The transition has been seamless and having received your customer care, I can say you do truly mean what you say. Kind, polite and interested staff who don't make you feel an inconvenience. A human experience- much valued. Reviewed on: 22nd April 2025

Review of the Triodos Bank, Current Account:

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Triodos has been a revelation in terms of banking et...

Triodos has been a revelation in terms of banking ethically. I switched from a bank whose investments contradict my beliefs and after extensive research, I found Triodos to promote the possibility that banking can contribute to the world, not simply be a machine to make money : irrespective of the means. I encountered some teething problems when first opening the account but these were very quickly and sympathetically dealt with by the team. I actually experienced a first: the member of staff I spoke to on the phone to report a problem said she would stay on the phone while I tried to make the (hitherto unsuccessful) transaction again, so she could address it "live". This personal experience is what I have missed so much in my previous banking experience. So, on a personal and global level, I am very happy with my switch! Reviewed on: 16th January 2024

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