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Review of the Perfect Pet Insurance, Pet Insurance:

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DISGUSTING!

DISGUSTING!!! Do not touch this company in any way… Do not touch this company in any way shape or form, they are disgusting and a complete disgrace, I have had my dog insured with them for a couple of terms now, my tiny little whippet cross, with no issues, she had a slight wobble in which I had to take her to the emergency vet, anyway, it was just a blocked salivery gland, it all cost me about £500, anyway, everything submitted by my vet, since then, all they have done is try to wriggle out of paying out at every turn, even telling me I had the wrong breed of dog insured!!!! And tried to double my policy monthly payments, last week they said this, and they were not paying out, and I owed them 55 percent, plus 15 percent of what I had paid for her treatment then bang my policy payment goes right up!! The customer service is diabolical, they don't get back to you, takes ages, they don't answer you never dealt with such a bad company, so I told them I cannot afford the massive hike in my policy and I will have to cancel, so now I've just received a completely contradicting email saying they accept my claim, but can't pay me out as I have not stayed at the inflated ammendment to the monthly price, so they have forced me to cancel and then told me that they won't pay out. Hence the reason I'm seeking legal advice and contacting the FCA and ombudsman, they will not get away with this. Please please do not use this company. Go elsewhere! Thought I was in safe hands, so they have been taking my money every month, and Tia it seems was not even insured, so I will be clawing back every payment as it was like I've just been giving them my money every month for no reason...... Fully expecting a smart ass response, but believe me people, STAY AWAY Reviewed on: 17th January 2024

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