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Review of the RAC, Car insurance:

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I insured my vehicle with this company because of th...

I insured my vehicle with this company because of the name, wrongly thinking they would offer a great service but NO, they weren't interested so gave me the underwriters phone number, WESYBAY, never ever have I dealt with such cowboys, I complained to the RAC as it was them I paid but they couldn't help, Westbay told me my car was a right off without even seeing a photo, when challenged, they said parts were hard to come by given its age, its 12 years old with extremely low milage. October 2023 was when the accident occurred, my vehicle was fixed in January 2024, I was refused a courtesy car, Enterprise then called me to see if they could give me a car but because I had been told it was a fault claim they couldn't offer one either. Neither of us were at fault, the highways confirmed and sent an email confirming that traffic lights were not working, we both left on a green light thus causing the accident, how is this a fault claim? I received a letter which stated I should of taken more care, you go on a GREEN light. I was told to go to Richardsons the nominated garage to see if the car could be repaired, on arrival, I was told by a lady eating crisps on reception that I was early and the surveyor was at lunch, not a problem, waited, tried to make conversation and was pretty much ignored, made to feel like an inconvenience, the surveyor took all of five minutes to look at the car and said he couldn't tell me anything, it was a bumper for goodness sake. I got a quote from an independent garage who were eventually approved after me calling them again for an update, the garage was challenged saying it should be written off, Westbay were told that a payout would be less than the car was worth. Over three months to get a bumper fixed?, I wouldn't recommend anyone to use the RAC and Westbay, their staff do not give out their surnames, not allowed to WHAT? minus 0 out 10 would be given and that is generous Reviewed on: 27th January 2024

L Phillips

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