Georgina H's community profile page

Write a review

Viewing profile for,

Georgina H

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Churchill Insurance, Car Insurance:

View on product page

Diabolical Customer Service.

Terrible service, which uses multiple agencies / companies, with foreign call centre staff to process your claim. I waited for the engineer to phone me at the appointed time to discuss my vehicle value and condition, and he did not call and missed the appointment. I complained and they still did not call. I then received an email from the car hire Company saying that my claim was concluded and they were coming to collect my hire car. (Which arrived filthy dirty). I still have not received a payment and no call . I have had to chase and chase to get anywhere and I am still waiting for a pay-out over two weeks later. I am not at fault for the accident and the vehicle was declared a total loss after 24 hours so I don't understand why I am still waiting for my payment. I conclude that they are making excessive money in claiming £ 206.00 per day for a 999cc hire car from the other side insurers. They are a diabolical company to deal with, and I will never consider them again. There service has massively added to the stress of having a claim as if the accident is stressful enough, only to then have to deal with such poor customer service and then have to orchestrate your own claim. Reviewed on: 29th January 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.