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Duncan S

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Review of the Royal London, Life Insurance:

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Do not use-No care following bereavement

Gavin, in reply to your message below, have previously emailed your customer service team and also submitted a complaint - NO REPLY FROM ANY Still waiting on phone calls from both claims team, customer service team and bereavement manager, as promised by your staff yesterday and today but received nothing. Completed online bereavement form and uploaded death certificate Informed by email on 8th January 2024 that claims team would contact me within 14 days 30th January rang 0345 number for Royal London bereavement team, assured that the claims team would phone me same day, no call received. Open a complaint no reference received. 31st January ang 0345 number for Royal London bereavement team half an hour on hold before speaking to an advisor, then placed on hold again for a manager. After nearly an hour on the phone no further on as No Manager and the advisor not high enough on team to deal with claim on update. This is disgusting and Royal London should be ashamed. Date of experience: 30 January 2024 Edit Reply from Royal London Mutual Insurance Society Limited 15 minutes ago Hi, Firstly, we are very sorry that you have had to raise any concerns about the service and care you have had from Royal London when you are dealing with a bereavement. Please accept our sincere condolences for your loss. Please may we kindly ask that you email [email protected] with your details and contact information so that we can identify you and the claim you are sadly having to make, and we will then ensure that a Customer Relations Consultant contacts you as soon as possible to ensure the claim is finalised and address the poor level of service you have experienced. Many thanks, Gavin Reviewed on: 31st January 2024

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