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John Shorter

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Review of the Footman James, Classic Car Insurance Broker:

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Long winded process, to insure over phone

I took out a new "Classic" motorcycle policy, whilst on holiday, in Spain. I only had a mobile phone, and ran out of credit twice, while waiting to be connected to an advisor. I was told "call back" outside the U.K. was not permitted. Eventually, I did get connected , but, the questions went on and on- Once more I ran out of credit, but, this time, the transaction was almost complete, and I did get a call back. What annoyed me slightly was, all my details were "On file", as I had been previously insured up to September 2017, when I put my motorcycle on SORN. Will I continue to insure with Footman James? Very likely, but, will renew "on line". As an elderly rider, I had not considered the problem of obtaining insurance, once past 80 years of age. I found many companies would not provide cover, or demanded a ridiculous excess. Reviewed on: 10th August 2018

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