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Review of the esure, Car insurance:

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Thieves: Do not give them your bank details

My car insurance with esure expired in November 2023. It was confirmed to me clearly in their renewal opt-in email that it was a non-renewal policy and would automatically end if no action was taken. Well, e-sure then took payment for another year. This payment was higher than the quoted amount. The customer service agents claim not to have my information on their system so cannot speak with me about my money that they took. On other occassions such as just now on the 5/2/2024 I was on hold for 50 minutes, then the hold music stopped, silence ensured for 45 seconds then someone disconnected the call. I have also followed their complaints procedure, but they do not follow their own complaints procedure which means the information on their website is false and entirely misleading. Upon sending an email to [email protected] you receive no receipt acknowledgement which is shoddy and suspicious. Do not give this company your money or bank details. If so do so at your own peril, frustration and disappointment. Reviewed on: 5th February 2024

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