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Sarah D

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All reviews (2)

Review of the NatWest, Rooster card:

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Human team members are great!

If I’ve had an issue then NatWest team members have always been helpful. Less keen on the chatbots! Reviewed on: 10th April 2026

Review of the NatWest, Rooster card:

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Some gems but inconsistent customer service

When I first opened the account I spoke to a few NatWest employees who didn’t have a clue what Rooster was! Overall in my dealings with NatWest there are some excellent team members but also it’s inconsistent and some seem clueless about their role and their organisation. Rooster is a great idea but employees need training on it! Reviewed on: 21st February 2024

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