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Review of the M&S Bank - Marks and Spencer, Credit Card:

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awful rewards scheme

i am disappointed by the recent handling of my vouchers. First of all they send you rewards every quarter through the post. it would be better that you can have a log and claim points accordingly. recently I realised that £21 worth of vouchers had expired 2 days before. I contacted both customer service and the stores; very unhelpful and essentially refusing to exchange my vouchers. The rewards scheme is done in a way that you can end up losing the vouchers, lose track and not claim them in time. look elsewhere. i have another card and it is so much better. Will switch provider without any doubt after this recent issue. Reviewed on: 26th September 2016

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