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Tracy m

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Review of the Newbury Building Society, Savings:

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Horrific customer service alton branch

I went into the alton branch at 3.30 on the 26.2.24 and there were two customer assistants bickering and being extrely un proffessional . The male assistamt kept chipping in while the female tried to at least remain proffessional and at 1 point i said to them this is really unproffessional behavior and the male just shrugged his shoulders at me . With that the female carried on whilst the male sat spinning on his chair and shaking a water bottle. And at one point the male said to the female I got a really funny story to tell you and she said tell me later. At one point the female said to the male your just stupid. I was mortified it has always been professional in there and my family have used the service for many years. I will not be going back in there Reviewed on: 26th February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we are sorry to hear that you have had a poor experience, this is not what we expect. Please can you email us at [email protected], so that our area manager can determine what happened so that we can help. Thank you for letting us know and again apologies for this experience with our service. Response date: 27th February 2024

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