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Bryan Jones

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Review of the Santander, Business Current Account:

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Pathetic and antiquated

Today I told Santander to cancel my business account application for a multitude of reasons, but here are the main points: *Told online application takes 3 business days *Applied on the 31st July online. Was emailed 4th August requesting more identification but this all had to be by post. *Also needed a cheque from my bank account to the business bank account. Haven't had a cheque book for 13 years, additional delay in ordering one. *Send documents away 23rd August *Hear nothing. *Phone on the 13th September - informed their service levels have slipped and it will be 15 working days *Hear Nothing *Phone on the 26th September, told there is still a queue and I'll recieve an email soon. *Receive email on 28th September telling me one of my of my documents can't be accepted due to the spelling of my first name, and the other isn't acceptable but no reason is given. *Tell them to cancel and stick it. Honestly, a waste of two months. Also, when I phoned for progress reports, I was often told everyone was too busy so I should call back later. Didn't even get to open the account - dread to think what they'd of treated me like as a customer Reviewed on: 28th September 2016

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