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Roger White

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Review of the Family Building Society, Savings:

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service is'nt good

You take too long to get to talk about what I am 'phoning about. The last time I had 12 questions before I could start. Then today you've sent me by post a statement of this month's transactions. It co-incides with my notes, but why is'nt it TOTALLED? No total shown! Reviewed on: 19th March 2024

Reply from Family Building Society Dear Roger, Thank you for your comments. We are sorry to hear that you found our mandatory GDPR questions took too long. We implement these to ensure our customers are safe from fraudulent activity. Please feel free to contact our Family Service Team to query your monthly statement via telephone: 03330 140144 or you can request a callback during our open business hours via: https://www.familybuildingsociety.co.uk/contact-us/request-a-callback Your feedback is appreciated and has been passed to the relevant department for their consideration. Kind regards Family Building Society Response date: 1st May 2024

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